ServiceNow Engineer

SALARY IS DEPENDENT UPON THE CANDIDATE’S SKILLS, EXPERIENCE, EDUCATION AND CERTIFICATIONS Soft Tech offers competitive BENEFITS in the areas of: MEDICAL, DENTAL, VISION, 401K, Short Term Disability, Long Term Disability, Life Insurance, PTO, AND PAID HOLIDAYS

We’re looking for a ServiceNow Engineer who’s ready to jump in, own their craft, and help transform how our customers deliver IT services.

This is a hands-on, high-impact role where you’ll architect, build, and enhance ServiceNow solutions used across a mission‑driven organization.

This role is short-term (7+ months), REMOTE ROLE which requires US citizenship and Public Trust eligibility required.

There is potential for the position to exceed 7+ months.

• Develop, configure, and customize ServiceNow applications, including workflows, business rules, UI actions, and client scripts.
• Implement and manage modules such as ITSM, CSM, CMDB, Service Catalog, SPM/PPM, and FSM .
• Create and maintain integrations using REST/SOAP APIs , MID servers, and custom scripts.
• Work with product owners and stakeholders to gather and analyze requirements and translate them into ServiceNow solutions.
• Design and configure portal views using AngularJS, Bootstrap, and ServiceNow widgets .
• Support existing applications by troubleshooting issues, performing root cause analysis, and implementing fixes or enhancements.
• Lead and participate in ServiceNow upgrade and migration projects.
• Maintain security configurations, including ACLs, roles, and group management .
• Provide documentation and training to end-users and technical teams.
• Develop reports, dashboards, and analytics to track system performance and business processes.
• 7+ years of experience as a ServiceNow Developer.
• Strong understanding of the ServiceNow security model, ACLs, and user/group administration .
• Experience with API development, Service Portal , and Custom Applications in ServiceNow.
• Proficiency in JavaScript, AngularJS, Java, HTML, CSS, MySQL/SQL .
• Experience with ServiceNow integrations using REST/SOAP APIs .
• Hands-on experience with custom application development and Scoped Applications .
• Knowledge of ITIL frameworks and best practices .
• ServiceNow Certified System Administrator certification (preferred).