ServiceNow Development Lead

Main Tasks and Responsibilities

• Provide technical leadership and end to end ownership of ServiceNow development activities across the platform. ‑to‑end ownership of ServiceNow development activities across the platform.
• Translate functional and business requirements into robust technical designs, ensuring alignment with ServiceNow best practices and platform strategy.
• Define, implement, and enforce development standards, guidelines, and guardrails (coding standards, scoped applications, update set management, CI/CD, documentation).
• Lead solution design for ServiceNow customizations, configurations, integrations, and automation, ensuring upgrade safety and long-term maintainability. ‑term maintainability.
• Act as the technical authority for ServiceNow development, performing design and code reviews to ensure quality and consistency.
• Guide and mentor internal ServiceNow developers and administrators, supporting capability building and knowledge sharing.
• Coordinate and oversee development work delivered by external partners, ensuring adherence to Sulzer standards and quality expectations.
• Collaborate closely with ServiceNow platform owners, product owners, process owners, architects, and ITSM stakeholders.
• Ensure effective use of ServiceNow platform capabilities, promoting “configuration over customization” and reuse of standard functionality.
• Own the technical lifecycle of developments across environments (development, test, production), supporting release and deployment activities.
• Support integration design and implementation (REST, APIs, middleware, MID Server), ensuring reliable and secure data exchange.
• Monitor and continuously improve platform performance, stability, and technical debt.
• Maintain technical documentation, design artefacts, and development of runbooks.
• Contribute to continuous improvement initiatives, automation, and innovation across IT Service Management and adjacent domains.

To Succeed in This Role, You Will Need

What we offer you

• A permanent contract.
• A competitive salary as well as participation in the variable remuneration system based on personal and financial objectives.
• Restaurant tickets
• Be part of an experienced, international team
• A good vibe working environment.
• Enjoy great office facilities and a perfect location in Madrid Nuevos Ministerios, making your work experience both comfortable and convenient.
• Other fringe benefits
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• No visa or work permit support can be provided for this role.
• Sulzer is an equal opportunity employer. We believe in the strength of a diverse workforce and are committed to offering an inclusive work environment.
• We are proud to be recognized as a Top Employer 2026 in Brazil, Canada, China, Finland, Germany, Ireland, Mexico, Switzerland, South Africa, the UK and the USA.