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ServiceNow Developer (ITSM, ITOM, CMDB & HAM)

FyerX
Hyderabad, IND
Contract
Senior · 6+ years experience
Hybrid
Discovered 1 weeks ago
ServiceNowITSMITOMCMDBHAMHAM Pro
Free

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Job Details

Employment Type: Contract

Work Mode: Hybrid (2 Days WFH / week)

Location: Onsite (Hyderabad, Chennai, Pune, Bangalore, Coimbatore)

Total Experience Required: 6+ years

Relevant Experience Required: 6+ years in ServiceNow

Job Summary

We are seeking an experienced ServiceNow Developer to design, develop, and customize solutions across ITSM, ITOM, CMDB, and Hardware Asset Management (HAM/HAM Pro) modules. The ideal candidate will build end-to-end platform configurations, automated workflows, and complex enterprise integrations.

Key Responsibilities

  • Design and customize ITSM processes (Incident, Problem, Change, Request, Knowledge Management, Service Catalog).
  • Implement and support ITOM capabilities, including Discovery, Service Mapping, Event Management, and MID Server Administration.
  • Configure CMDB and CSDM alignment to ensure data quality, health, and governance.
  • Implement HAM/HAM Pro lifecycle processes, including procurement, inventory management, stockrooms, and audits.
  • Develop Business Rules, Client Scripts, Script Includes, UI Policies, UI Actions, ACLs, and IntegrationHub workflows.
  • Build and manage REST/SOAP web service integrations and Scripted APIs.

Requirements

  • 6+ years of hands-on experience in ServiceNow application development and customization.
  • Strong technical scripting background in JavaScript, Glide APIs, HTML, CSS, and ServiceNow API frameworks.
  • Proven experience across ITSM, ITOM (Discovery/Service Mapping), CMDB/CSDM, and Hardware Asset Management (HAM).
  • Hands-on experience with IntegrationHub, REST/SOAP web services, and MID Server setup.
  • Strong understanding of ITIL v4 processes and Agile software development practices.

Preferred Qualifications

  • Certified System Administrator (CSA) or Certified Application Developer (CAD).
  • CIS certifications in ITSM, Discovery, Service Mapping, or Hardware Asset Management (HAM).
  • Experience with HAM Pro implementation, SAM Pro, or ITAM optimization.

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