gem
ServiceNow Developer III
3MD Inc.
Remote, USA
Full-time
Senior Level
Remote
USD 140000-180000 yearly
Discovered 1 weeks ago
Free
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- Design, develop, and maintain ServiceNow applications, workflows, business rules, UI policies, UI actions, Flow Designer flows, and scripted components across core modules (e.g., ITSM, CMDB, Asset Management, Integrations).
- Lead API and integration development to support external customer and partner use cases, including designing secure REST APIs, webhooks, and event-driven push patterns for downstream systems.
- Build and support ServiceNow integrations using bestpractice patterns and platform capabilities (e.g., IntegrationHub/Spokes, MID Server, REST/SOAP, scripted REST APIs) while enforcing authentication, authorization, and data minimization standards.
- Partner with security, compliance, and platform governance teams to ensure integrations (especially external-facing endpoints) meet required controls for data protection, auditing, and performance.
- Serve as a technical lead on complex initiatives, providing guidance on architecture, data models, integration strategies, and development standards.
- Partner with product managers and business stakeholders to translate requirements into scalable technical solutions, including defining interface contracts and field mappings for integrations.
- Ensure solutions adhere to platform standards for security, performance, availability, and maintainability; proactively identify and remediate scalability and reliability risks.
- Lead code reviews and promote development best practices across the ServiceNow team (testing, source control, peer review, CI/CD, and release governance).
- Troubleshoot and resolve production issues, performing root cause analysis and implementing durable fixes; support incident/problem management processes.
- Support platform upgrades, patching, and feature adoption to ensure continued platform health, including remediation of breaking changes and regression testing.
- Contribute to documentation, knowledge sharing, and continuous improvement of ServiceNow development processes, including API documentation and runbooks.
- Ensures Accountability
- Tech Savvy
- Communicates Effectively
- Values Differences
- Customer Focus
- Resourcefulness
- Drives Results
- Plans and Prioritizes
- Decision Quality
- Self-Development
- Bachelors degree in Computer Science, Information Systems, or a related field, or equivalent practical experience.
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