ServiceNow Developer - CMDB

The Position

Responsibilities

• o Customize, configure, develop, and maintain the ServiceNow platform in an enterprise environment, covering ITSM modules such as Incident, Problem, Change, Request, Service Catalog, Asset Management, Knowledge, and related workflows.
• o Design, build, and support ServiceNow solutions using Business Rules, Client Scripts, UI Policies, UI Actions, Record Producers, Flow Designer, and Workflow , ensuring code quality and adherence to ITIL best practices.
• o Manage and maintain the Configuration Management Database (CMDB) , ensuring data accuracy, integrity, governance, and alignment with enterprise standards.
• o Administer, configure, and optimize ServiceNow Discovery , including MID Servers, credentials, schedules, access, and discovery configurations; validate discovery results and troubleshoot errors.
• o Design, deploy, and support Service Mapping for on-premises and cloud services, including creation and optimization of patterns and resolution of mapping issues.
• o Implement and manage Identification and Reconciliation rules and integrate multiple data sources populating the CMDB.
• o Identify, investigate, and resolve application, scripting, integration, Discovery, and Service Mapping issues through to resolution.
• o Design and implement integrations using REST and SOAP APIs , Transform Maps, Table APIs, and external system connections.
• o Participate in ServiceNow platform activities including upgrades, cloning, update set management , and production deployments.
• o Review existing operational processes and recommend improvements to enhance service quality, efficiency, and platform maturity.
• o Identify and implement automation opportunities to reduce manual effort and repetitive operational tasks.
• o Drive adoption of self-service capabilities , standardized workflows, and knowledge articles across support teams.
• o Train and enable operations and support teams on ServiceNow processes, workflows, and platform usage.
• o Develop and maintain technical documentation, procedures, and operational guidelines.
• o Assist in creating and maintaining reports, dashboards, and metrics supporting ITSM and ITOM functions.
• o Collaborate closely with stakeholders to translate business requirements into scalable and sustainable technical solutions.

Knowledge and experience required

Benefits which make us unique

• At EZ, we know that great people are what makes a great firm. We value our people and offer employees a comprehensive benefits package. Learn more about what working at Egon Zehnder can mean for you!

Benefits Highlights

• · 5 Days working in a Fast-paced work environment
• · Work directly with the senior management team
• · Reward and Recognition
• · Employee friendly policies
• · Personal development and training
• · Health Benefits, Accident Insurance

Potential Growth for you!

Location

• The position is based at Egon Zehnder’s KCI office in Gurgaon, Plot no. 29, Institutional Area Sector 32.

EZIRS Commitment to Diversity & Inclusion

Egon Zehnder is an Equal Opportunity Employer