ServiceNow Developer/Administrator

Instance management (upgrades, plugins, cloning, performance tuning).

User/Role/Group management, ACLs (Access Control Lists).

Forms, Lists, UI customization, Templates, Branding (Next Experience/UI).

Data management (Import Sets, Transform Maps, Data Policies, Dictionary).

Strong **JavaScript** proficiency (client + server-side).

**Glide API** (GlideRecord, GlideAjax, GlideDateTime, GlideSystem, etc.).

Business Rules, Client Scripts, UI Policies, Script Includes, UI Actions.

Advanced: Scripted REST APIs, Inbound/Outbound integrations.

**Flow Designer** (preferred over legacy Workflow) — subflows, actions, data pills, scripting in flows.

Workflow Studio, Approvals, Notifications, SLAs.

Virtual Agent / Conversational AI basics.

Widgets (AngularJS or modern), Service Portal pages, Record Producers.

Custom UI/UX enhancements.

**Integrations**:

REST/SOAP Web Services, Integration Hub (spokes, connections).

MID Server, Transform Scripts, API management.

Common integrations (e.g., Active Directory/Entra ID, PagerDuty, external systems).

Deep knowledge of Incident, Problem, Change, Request, Knowledge, Asset/CMDB.

ITIL alignment and process customization.

CMDB management, Discovery basics.

As an Oracle Platinum Partner with 17 specializations, we have extensive experience with everything Oracle. Our experts have an average of 16 years of experience. They’ve overcome every obstacle in helping clients manage everything from databases, BI analytics, reporting, migrations, and upgrades to monitoring and overall data management.

You can free up your IT resources to focus on growing your business rather than fighting fires. Our Oracle experts can guide you through strategic initiatives or support routine database management.

Datavail’s Comprehensive Oracle Database Services

Datavail offers Oracle consulting services that allow you to take advantage of all the features of the Oracle database. We can also assist you in designing, implementing, and managing a wide range of Oracle applications.

Datavail’s business focuses on helping you use your data to drive business results through cost-saving services. The success of your business depends on how well you understand and manage your data. Our Oracle managed cloud services give you the power to unleash your organization’s potential. We provide comprehensive and technically advanced support for Oracle installations to ensure that your databases are safe, secure, and managed with the utmost level of care.

Our delivery performance in data management leads the industry. We offer highly trained Oracle database administrators via a 24×7, always on, always available, global delivery model. Datavail’s flexible and client focused services always add value to your organization. Our Oracle database managed services and products include: