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ServiceNow Demand Manager - Abu Dhabi
Progspectra
Abu Dhabi, UAE
Contract
Senior
Onsite
1 months ago
ServiceNowITSMITOMHRSDCSMDemand Management
Free
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ServiceNowITSMITOM
About the Role
We are seeking an experienced ServiceNow Demand Manager to manage demand intake, prioritization, and alignment with delivery capacity. The role requires 6-10+ years in IT Service Management or ServiceNow environments, strong platform knowledge, and Agile experience.
Key Skills for This Role
ServiceNowITSMITOMHRSDCSMDemand Management
Responsibilities
- Own and manage the demand pipeline across ServiceNow initiatives
- Prioritize and shape incoming requests based on business value and delivery capacity
- Collaborate with stakeholders to define requirements and align expectations
- Facilitate governance forums and decision making processes
- Monitor and maintain backlog health and prioritization
- Provide regular reporting on demand, capacity, and delivery metrics
- Ensure alignment between business objectives and platform roadmap
Requirements
- 6–10+ years of experience in IT Service Management or ServiceNow environments
- Strong ServiceNow platform knowledge, including ITSM, ITOM, HRSD, and CSM
- Experience in backlog prioritization and demand management
- Strong stakeholder management and communication skills
- Experience working in Agile delivery environments
- Experience working within ServiceNow Center of Excellence (CoE) environments
- Agile certifications such as Scrum Master, SAFe, or equivalent
Full Job Posting
Job Summary
- We are seeking an experienced ServiceNow Demand Manager to manage demand intake, prioritization, and alignment with delivery capacity across the ServiceNow platform.
Key Responsibilities
- Own and manage the demand pipeline across ServiceNow initiatives.
- Prioritize and shape incoming requests based on business value and delivery capacity.
- Collaborate with stakeholders to define requirements and align expectations.
- Facilitate governance forums and decision making processes.
- Monitor and maintain backlog health and prioritization.
- Provide regular reporting on demand, capacity, and delivery metrics.
- Ensure alignment between business objectives and platform roadmap.
Required Skills & Experience
- 6–10+ years of experience in IT Service Management or ServiceNow environments.
- Strong ServiceNow platform knowledge, including ITSM, ITOM, HRSD, and CSM.
- Experience in backlog prioritization and demand management.
- Strong stakeholder management and communication skills.
- Experience working in Agile delivery environments.
- Experience working within ServiceNow Center of Excellence (CoE) environments.
- Agile certifications such as Scrum Master, SAFe, or equivalent.
Work Location
- In person
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