Servicenow Configuration Management Database Analyst II

must include identifying and resolving problems, where decision-making and initiative are demonstrated. (Required) and

• Cite examples of self-motivation and experience working under limited supervision. (Required)
• Proven knowledge of ITIL process and framework and ability to identify project risks and gaps, developing creative and workable solutions to complex problems.
• Demonstrated excellent verbal and written communication skills and ability to convey information to stakeholders in a clear, accurate, focused and concise manner. Demonstrated ability to document procedures and activities in a manner that is understandable to others and prepared using a prescribed format, including elements of grammar, punctuation, diction and spelling proficiency that is appropriate to the intended audience.
• Proven ability to successfully and frequently interpret and communicate business needs among internal customers and external vendors in a clear, focused and concise manner (includes discussions, correspondence, reports, forms and bridge/conference calls).
• Demonstrated strong attention to detail with good organizational skills. Ability to continuously define problems, collect or interpret data, establish facts and draw valid conclusions.
• Demonstrated ability to work in a cross-functional team environment (business and information technology).
• Proven knowledge of the financial or insurance service industry is preferred.
• Proficiency and comprehension of the ServiceNow Common Service Data Model (CSDM).
• Proficiency in ServiceNow CMDB & Change Management processes in an enterprise environment.
• Proficiency in BigFix/SNOW/ServiceNow/SCCM Auto Discovery in an enterprise environment.
• Experience in ServiceNow configuration, integration or administration in an enterprise environment.
• Proficiency in Microsoft Office word processing, spreadsheet and database applications.

• Works in an office setting and remains in a stationary position for long periods of time while working at a desk, on a computer or with other standard office equipment, or while in meetings.
• Requires the ability to verbally communicate and exchange accurate information to customers and associates on a regular basis.
• Requires visual acuity to read and interpret a variety of correspondence, procedures, reports and forms via paper and electronic documents, visual inspection involving small defects; small parts, and/or operation of machinery (including inspection); using measurement devices continuously. Visual acuity is required to determine accuracy, neatness, and thoroughness of work assigned.
• Requires the ability to prepare written correspondence, reports and forms using prescribed formats and conforming to rules of punctuation, grammar, diction, and style on a regular basis.
• Requires the ability to apply principles of logical thinking to define problems, collect data, establish facts, and draw valid conclusions
• Performs substantial movement of wrists, hands, and fingers for continuous computer work.
• Extended hours required during peak workloads or special projects/events.

• None