ServiceNow Business Analyst

Responsibilities:

• Developing business processes, gathering requirements and developing stories
• Provide process flow and other required system documentation
• Build a trusting relationship with major project stakeholders and leads them to adoption of the best solution
• Assist in quality management reviews and ensures that all business and design requirements are met
• May also assist and sometimes lead test plan development and execution
• Supports Organizational Change Management (OCM) efforts by providing information on the “to be” solution
• Develop and implement test plans for users through SDLC
• Here's what you need:
• Experience with ServiceNow (ITSM)
• Experience developing standard documentation, including requirement and design specifications, use cases, test plans and scripts and other supporting system documentation
• Experience working with stakeholders and development team(s) to deliver solutions
• Bonus points if you have:
• Training in ServiceNow Fundamentals
• ServiceNow Certified System Administrator (CSA)
• Training or experience in Agile Fundamentals
• Security Clearance:
• An active TS/SCI security clearance is required and must be willing to obtain a polygraph
• As required by local law, Accenture Federal Services provides reasonable ranges of compensation for hired roles based on labor costs in the states of California, Colorado, Hawaii, Illinois, Maine, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Virginia, Washington, and the District of Columbia, and the city of Cleveland. The base pay range for this position in these locations is shown below. Compensation for roles at Accenture Federal Services varies depending on a wide array of factors, including but not limited to office location, role, skill set, and level of experience. Accenture Federal Services offers a wide variety of benefits. You can find more information on benefits here. We accept applications on an on-going basis and there is no fixed deadline to apply.