ServiceNow Architect

The ServiceNow Architect aligns as an E3 position at 9 th Way Insignia. The position is a Senior Architect-level role supporting the USPTO Service Management Platform (SMP). This role is responsible for the overall technical architecture, design integrity, and long-term sustainability of the ServiceNow platform. The ServiceNow Architect provides expert-level guidance on platform configuration, customization, integrations, and governance, ensuring all solutions are scalable, secure, upgrade-compatible, and aligned with USPTO policies, ServiceNow best practices, and SMP governance standards. The ServiceNow Architect works closely with Product Owners, the Program Manager, Development Leads, Administrators, and Government stakeholders to translate business needs into compliant, high-performing ServiceNow solutions.

Responsibilities

Serve as the technical authority for the USPTO ServiceNow Service Management Platform (SMP).

Lead architectural design and technical decision-making for new implementations, enhancements, integrations, and complex configurations.

Ensure adherence to ServiceNow out-of-the-box principles, safe-scoped development, Flow Designer automation, and upgrade-compatible design patterns.

Provide architectural oversight for core ServiceNow modules, workflows, integrations, and data models, including CSDM alignment.

Conduct and participate in design reviews, peer code reviews, and architecture reviews.

Advise Product Owners and Program Manager on technical feasibility, risk, and architectural impacts.

Define and enforce platform governance standards, including role-based access control (RBAC) and configuration management.

Support ServiceNow integrations using approved frameworks and Government-approved standards.

Participate in weekly, monthly, and ad-hoc technical meetings with USPTO stakeholders.

Support incident response, root cause analysis, and long-term remediation efforts.

Review and contribute to technical documentation, architecture diagrams, and ATO artifacts.