ServiceNow Architect

Description and Requirements

• Key Responsibilities
• Own end-to-end solution design for ServiceNow-based business processes and workflow automation.
• Translate business requirements into scalable technical solutions and architectural designs.
• Lead defect triage, root cause analysis, and resolution of complex production and UAT issues.
• Manage application enhancements, release planning, deployment readiness, and production cutovers.
• Partner with business architects, process owners, and development teams to prioritize work and remove delivery blockers.
• Drive UAT, FOT, pilot, and production validation activities to ensure successful adoption.
• Establish governance around workflow design, data integrity, integrations, and platform standards.
• Coordinate cross-functional teams across IT, business operations, manufacturing, sales, and external partners.
• Identify opportunities to automate manual processes and improve operational efficiency.
• Provide technical leadership, mentoring, and best practices for ServiceNow development teams.
• Required Qualifications
• Deep ServiceNow architecture and platform expertise.
• Experience with workflow design, business process automation, and enterprise integrations.
• Strong understanding of Agile delivery, Jira, UAT, release management, and defect management.
• Ability to work directly with business stakeholders to define requirements and drive decisions.
• Experience managing large-scale transformation or migration programs.
• Strong analytical, troubleshooting, and communication skills.