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ServiceNow AI Control Tower Architect
Inspira Enterprise
Abu Dhabi, UAE
Fulltime
Mid-Senior
2 months ago
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About the Role
KEY RESPONSIBILITIES Architect and govern the ServiceNow AI Control Tower across IT/OT unified operations landscape, ensuring alignment with the ISA-95 Purdue Model hierarchy.
Key Skills for This Role
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Full Job Posting
Key Responsibilities
- Architect and govern the ServiceNow AI Control Tower across IT/OT unified operations landscape, ensuring alignment with the ISA-95 Purdue Model hierarchy.
- Design real-time data pipelines from SCADA/DCS systems (Honeywell, ABB, Yokogawa) into ServiceNow ITOM Health, enabling AI-driven anomaly detection and predictive maintenance.
- Define CMDB discovery strategies encompassing both enterprise IT assets and OT field devices (PLCs, RTUs, sensors) within ServiceNow's AI-augmented Control Tower.
- Lead integration design between ServiceNow AI Control Tower and OSIsoft PI / AVEVA System Platform for unified operational intelligence dashboards.
- Develop IEC 62443-compliant service management workflows within ServiceNow SecOps, governing OT cybersecurity incident response.
- Establish AI Control Tower governance models covering autonomous remediation boundaries for IT vs. OT environments.
- Mentor a cross-functional team of 8–12 ServiceNow developers, OT engineers, and cybersecurity analysts.
Mandatory Qualifications
- 12+ years of IT/OT experience with minimum 5 years on ServiceNow platform at architect level.
- Certified ServiceNow Architect (CSA) + Now Assist/AI specialization certification.
- Proven implementation of ServiceNow AI Control Tower in energy, utilities, or heavy industry.
- Deep expertise in SCADA/DCS platforms from at least two major vendors (Honeywell Experion, ABB 800xA, Yokogawa CENTUM, or Emerson DeltaV).
- IEC 62443 Practitioner or GICSP certification mandatory.
- Experience with ISA-95 data modeling and OT asset taxonomy within CMDB.
- Bachelor's or Master's degree in Computer Engineering, Electrical Engineering, or Systems Architecture.
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