Serviceline Technician

Ginlong Solis USA is seeking a Service Line Technician to join our Service department in the United States.

We are seeking hard working, motivated, and well organized individual with a focus on continuous improvement to exceed expectations.

This individual will be responsible for helping staff our service line, which operates M-F 7AM to 5PM PST.

A strong cloud software / technical understanding is preferred.

Primary functions and responsibilities:

• Troubleshoot, repair, and commission string inverters remotely via our service line.
• Document all details from a service call.
• Interface with our customers in a proffessional manner.
• Develop detailed knowledge of our products.
• Communicate issues trends to management.
• Contribute to the global service platform.

• Own a Personal Computer (preferrably a windows based machine).
• Have a quiet place to work from and take calls.
• Proficiency on a PC computer with basic hardware, software, and networking abilities.
• Knowledge of solar market is preferred.
• Knowledge of National Electric Code is preferred.
• Positive attitude and willingness to learn.
• Ability to read equipment manuals and technical specifications.
• Ability to work under direction from remote management.
• Ability to analyze and solve problems effectively.

Physical demands:

• This will involve large amounts of time daily sitting or standing at a desk staring at a screen, listening to calls, and using a keyboard/mouse.

Work environment:

• The work environment will consist of a home based office.