ServiceDesk Engineer L1
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Key skills for this role
About the Role
Tabby seeks a ServiceDesk Engineer L1 to handle support requests, identify bugs, standardize solutions, and automate routine tasks. Requires experience with Jira, monitoring tools (Datadog, Grafana, Kibana), and SQL queries.
Key Skills for This Role
Responsibilities
- Handle requests from the support team and colleagues (basic problem analysis)
- Identify and report bugs
- Standardize solutions, prepare and update documentation for L1 and L2 teams
- Analyze technical issues and create development tasks for fixing them
- Contribute to the development and improvement of internal tools and processes (automation, BackOffice enhancements)
- Automate routine tasks
Requirements
- Experience working with Jira
- Strong soft skills (ownership and facilitation of ticket handling and resolution processes, proactivity, high level of autonomy)
- Experience with monitoring and logging tools (Datadog, Grafana, Kibana)
- Knowledge and practical use of administrative automation tools
- English at a level sufficient for written communication and reading technical documentation (B2)
- Understanding of software development principles
- Experience writing simple SQL queries
Full Job Posting
Description
- Tabby creates financial freedom in the way people shop, earn and save by reshaping their relationship with money. Over 15 million users choose Tabby to stay in control of their spending and make the most out of their money. The company’s flagship offering allows shoppers to split their payments onli
Key Responsibilities
- Handle requests from the support team and colleagues (basic problem analysis);
- Identify and report bugs;
- Standardize solutions, prepare and update documentation for L1 and L2 teams;
- Analyze technical issues and create development tasks for fixing them;
- Contribute to the development and improvement of internal tools and processes (automation, BackOffice enhancements);
- Automate routine tasks.
Skills, Knowledge & Expertise
- Experience working with Jira;
- Strong soft skills (ownership and facilitation of ticket handling and resolution processes, proactivity, high level of autonomy);
- Experience with monitoring and logging tools (Datadog, Grafana, Kibana);
- Knowledge and practical use of administrative automation tools;
- English at a level sufficient for written communication and reading technical documentation (B2);
- Understanding of software development principles;
- Experience writing simple SQL queries.
Nice to have
- Experience with Google Cloud;
- Experience with Google Apps Script;
- Scripting skills (Bash, Python, Go);
- Understanding of ITIL processes;
- Basic knowledge of FinTech;
- Jira administration experience;
- Experience at a startup.
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