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SERVICE WRITER
Custom Truck One Source
Orlando, USA
Full-time
Entry
Onsite
Discovered 1 weeks ago
InternetM3
Free
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Essential Duties and Responsibilities
- Identifies problems and services by listening to customer's description of symptoms; clarifying description of problems
- Verifies warranty and service contract coverage by examining records and papers; explaining provisions.
- Develops estimates by costing materials, supplies, and labor; calculating customer's payment, including deductibles.
- Contact fleet management companies that require authorization to start work, or require estimates before authorizing repairs to begin.
- Prepares repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures; entering RO into service database system.
- Assisting with scheduling work and issuing work to Service Technicians.
- Maintain customer rapport by explaining estimates and expected return of vehicle; obtaining customer's approval of estimates; obtaining and providing contact telephone numbers; answering questions and concerns; arranging towing and temporary transportation.
- Updates job knowledge by participating in educational opportunities; reading manufacturers'
- Communicate with parts department to determine and locate part numbers for units.
- Call customers to let them know equipment is ready to be picked up.
- Process invoices and payments for service repairs.
- Create and maintain a safe working environment.
Required Skills and Qualifications
- High school diploma or the equivalent
- Knowledge of aerial vehicles, equipment and heavy & light duty trucks a preferred.
- Previous experience in a similar role
- Professional personal appearance
- Extremely detail oriented and accurate
- Must be able to work in a fast-paced environment, set priorities, and adapt to changing work priorities
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