Service Writer

Role Summary

Main Responsibilities

• Positively participate in company safety programs and adhere to all safety requirements. • Serve as the primary point of contact between operations and the shop; relay messages and information to Shop Forepersons as required. • Accurately document service requests, maintenance records, inquiries, and customer interactions within the system of record. • Schedule service appointments and coordinate with Shop Forepersons to prioritize maintenance and repair activities. • Communicate effectively with customers, internal stakeholders, and vendors regarding the status of service requests and equipment repairs. • Assist in resolving service and equipment-related issues in a timely manner. • Maintain accurate records of service transactions and ensure all documentation is complete, organized, and retained in accordance with company requirements. • Create, process, and track purchase orders for parts, services, and external repairs. • Verify vendor invoices against purchase orders and work completed, ensuring accuracy and timely submission for payment. • Monitor open purchase orders and coordinate with vendors and internal departments to resolve discrepancies. • Assist with tracking shop expenditures, maintenance costs, and equipment-related budgets. • Support Shop Forepersons by compiling cost reports, budget information, and maintenance expense data as required. • Monitor and report on parts usage, inventory transactions, and cost trends to support effective cost management. • Collaborate with procurement, accounting, operations, and maintenance teams to ensure timely and cost-effective support of equipment requirements. • Generate reports and provide administrative support related to equipment maintenance, budgets, costs, and operational performance. • Perform general administrative tasks including filing, data entry, record retention, and report generation. • Participate in record retention and filing as required. • Perform other duties as assigned.