Service Value Success Manager - Remote

At Endress+Hauser, progress happens by working together.

As the global leader in measurement instrumentation, our ~17,000 employees shape the future in the field of process automation.

Whether developing and realizing new technology as a team, collaborating to build instrumentation, or strengthening vital relationships with countless global industries, we work to create trusted relationships that help everyone thrive.

As a family-owned company, we look beyond short-term moves and work to create a vision that is forward-thinking for our people, our clients, and the world at large.

What is the role about?

The Service Value & Success Manager is responsible for driving measurable customer value through high-touch Success Journeys (primary KPI for measuring realized customer value via Salesforce CRM) by partnering with customers to understand their operational goals, orchestrating value-focused engagements, and ensuring outcomes are tracked, realized, and expanded over the customer lifecycle. This role enables Endress+Hauser to close consumption gaps, increase service adoption, and directly influence pipeline growth, forecasting accuracy, and long-term customer loyalty through value optimization practices.

Which tasks will you perform?

• Partner with customers to understand business objectives and identify opportunities for measurable value realization.
• Serve as a trusted advisor to customers—facilitating discovery workshops, value reviews, and success planning—while internally aligning teams through Salesforce-based value documentation, opportunity tracking, and lifecycle forecasting
• Partner with internal stakeholders, representative partners, and authorized service providers to ensure seamless handoff for project execution to ongoing value realization
• Lead discovery workshops and value‐focused engagements (e.g., Netilion adoption, maintenance optimization, calibration maturity, workforce enablement)
• Actively seeks to understand customer needs and problems, initiating solutions based on this understanding, and implementing feedback to enhance the overall experience and prevent future issues
• Establish customer‐aligned dashboards and KPI frameworks to support monthly, quarterly, and annual value reviews
• Ensure disciplined Salesforce documentation of Success Journeys, value activities, outcomes, and influenced opportunities