SERVICE TECHNICIAN & SPARE PARTS SALES MANAGER
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Key skills for this role
Role Overview
Support customers throughout the complete lifecycle of Zeppelin bulk material handling systems.
Combine technical service, installation and commissioning, spare parts sales, order management, customer service, and logistics coordination.
Act as an interface between customers, suppliers, and internal departments.
Key Skills for This Role
Full Job Posting
Role Overview
Support customers throughout the complete lifecycle of Zeppelin bulk material handling systems.
Combine technical service, installation and commissioning, spare parts sales, order management, customer service, and logistics coordination.
Act as an interface between customers, suppliers, and internal departments.
After-Sales and Spare Parts
- Handle customer inquiries for spare parts, components, and technical support.
- Prepare and follow up quotations, service proposals, and long-term agreements.
- Coordinate order processing, issue confirmations, monitor fulfillment, and follow up on outstanding payments.
- Maintain customer and material data in company systems.
Service, Installation and Maintenance
- Perform installation, commissioning, maintenance, troubleshooting, and repair activities.
- Supervise installation teams and subcontractors when required.
- Diagnose mechanical and mechatronic issues on customer sites.
- Support preventive maintenance and system optimization.
- Provide on-site and remote service support throughout the GCC region.
Logistics and Documentation
- Prepare shipping and export documentation and monitor deliveries and logistics activities.
- Manage material returns, rejected materials, and OS&D reports.
- Prepare service reports, installation documentation, handover protocols, and quality records.
- Maintain customer registration requirements.
Customer Support and Training
- Build and maintain customer relationships and support vendor registration and prequalification.
- Train customer personnel on equipment operation and maintenance.
- Ensure high levels of customer satisfaction and after-sales support.
Requirements and Profile
- Technical qualification in mechanics, mechatronics, or a related field.
- Experience in industrial service, maintenance, installation, or commissioning.
- Experience in spare parts sales, order management, or after-sales support.
- Ability to read technical drawings and P&IDs.
- Strong communication, organizational, and customer service skills.
- Willingness to travel across GCC countries and good English language skills.
- Knowledge of bulk material handling systems, rotating equipment, and pneumatics is preferred.
- Knowledge of SAP, SAP Ariba, and Microsoft Excel is advantageous.
Position Highlights
- The role combines technical and commercial responsibilities with direct customer interaction.
- The position offers an international working environment and long-term career development opportunities.
- The work supports food and polyolefin bulk material handling projects.
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