SERVICE TECHNICIAN & SPARE PARTS SALES MANAGER

Key Responsibilities

• After Sales & Spare Parts Management • Handle customer inquiries for spare parts, components, and technical support. • Prepare and follow up quotations, service proposals, and long-term agreements. • Coordinate order processing with internal departments and external suppliers. • Issue order confirmations and monitor order fulfillment. • Follow up on outstanding customer payments. • Maintain customer and material data within company systems.
• Service, Installation & Maintenance • Perform installation, commissioning, maintenance, troubleshooting, and repair activities. • Supervise installation teams and subcontractors when required. • Diagnose mechanical and mechatronic issues on customer sites. • Support preventive maintenance and system optimization activities. • Provide on-site and remote service support throughout the GCC region.
• Logistics & Documentation • Prepare shipping and export documentation. • Monitor deliveries and logistics activities. • Manage material returns, rejected materials, and OS&D reports. • Prepare service reports, installation documentation, and handover protocols. • Maintain quality-related documentation and customer registration requirements.
• Customer Support & Training • Build and maintain strong customer relationships. • Support vendor registration and prequalification processes. • Train customer personnel on operation and maintenance of equipment. • Ensure high levels of customer satisfaction and after-sales support.

Requirements and Expected Profile

• Technical qualification in Mechanics, Mechatronics, or a
• related field
• Experience in industrial service, maintenance, installation, or
• commissioning.
• Experience in spare parts sales, order management, or
• after-sales support.
• Knowledge of bulk material handling systems, rotating
• equipment, and pneumatics is preferred.
• Ability to read technical drawings and P&IDs.
• Strong communication, organizational, and customer
• service skills.
• Knowledge of SAP, SAP Ariba, and MS Excel is advantageous.
• Willingness to travel across GCC countries.
• Good English language skills.

Why This Position Is Attractive

Interested?