Service Technician

Collaboration with Helpdesk – Communicate technical findings to the internal helpdesk and service team to ensure accurate logging and knowledge sharing.

Proactive System Optimisation – Fine-tune system settings, calibrate audio and video equipment, and verify all elements are working to design specifications.

Technical Expertise – Have strong working knowledge of commercial AV products and brands, such as Extron, Ross, Crestron, Biamp, and QSC.

Deliver Engineering Excellence – Take ownership of quality at every stage—ensuring any works we carry out are precise and tested to the highest standard.

Excellence isn’t optional; it’s expected.

Be the Face of CTI – Always maintain professionalism, communicate clearly, and represent CTI in a positive and respectful manner with clients, contractors, and colleagues.

Document Site Work – Complete all relevant documentation, including serial number records, manual cable schedules, and stock return forms, ensuring full-service traceability.

Manage Tools & Stock – Monitor service stock levels, cable usage, and tool conditions, coordinating with the management team to address and/or re-stock as required.

Engage in Toolbox Talks – Attend internal and on-site toolbox talks, contributing to team safety and efficiency discussions.

Coordinate Product Returns – Work with Project Coordination to manage product returns, van stock levels, and holiday scheduling.

Report to Management – Provide regular updates to Branch and Service Co-Ordinators regarding site progress and any issues affecting quality or delivery.

Ensure Quality Control – Inspect installation work against CTI’s Engineering Standards Documentation, making corrections as required to uphold our industry-leading reputation.

Maintain a Flexible Work Approach – Be adaptable with working hours and site requirements to meet project deadlines without compromising quality.

Follow CTI’s Quality Standards – Ensure all responsibilities align with CTI’s ISO 9001 quality procedures.

It’s Not Done Until It’s Done – See service calls through to absolute completion, including sending invoices, returning RMAs to suppliers, completing all sign-off paperwork, and ensuring a full handover to the service department.