Service Technician - Intermediate

Service experience

Technical aptitude

Strong verbal communication

Customer focused and customer driven mindset

Thrive in the face of uncertainty

Valid driver's license

High School degree or the equivalent

Full benefits on the 1st of the month after 31 days of employment

Casual, yet energetic and engaging work environments

Medical, Dental, Vision, 401(k) with employer matching

Paid vacation time (We all need to recharge)

Tuition reimbursement, employee referral bonuses

A culture of coaching, development and career growth opportunities

Position Summary:

The Residential Service Technician is a troubleshooter and service expert who is responsible for alleviating concerns the customer may have regarding a security system. The Residential Service Technician advises customers and the customer care center of the status of systems and processes inspections.

Locate and alleviate trouble with damaged equipment or wiring.

Readjust equipment, repair or replace inoperative equipment and test for operation.

Read blueprints, building and electrical plans in order to complete equipment repairs.

Prepare trouble order forms to report temporary repairs.

Coordinate inspections and/or installations with police, fire departments, or other appropriate agencies.

Qualifications - External

Education/Certification

High school diploma or GED.

Experience:

Minimum 2 years experience installing and inspecting/repairing ADT or comparable product line.

Skills:

Excellent communication skills.

Able to read building electrical and sprinkler plans as required for clearing equipment trouble

Standing, stooping, lifting ,climbing ,crawling

Valid driver's license required.

Pay and Benefits Disclosure:

The pay range for this role is $17.75 - $32.97 an hour and is based on experience and qualifications. We offer employees access to healthcare benefits, a 401(k)plan and company match, short-term and long-term disability coverage, life insurance, wellbeing benefits and paid time off among others. Employees accrue up to 120 hours in their first year. Your accrual rate increases after your first year. We also offer 6 paid holidays.

Want to learn more about ADT?

Visit us online at www.adt.com or on Facebook.

Los Angeles Applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.​

Philadelphia Applicants: Background checks will be conducted during the employment process. Any information will be reviewed through an individualized assessment in accordance with the Philadelphia Fair Criminal Record Screening Standards Ordinance.