Service Technician II

• Manage tickets once assigned
• Logs technician hours and parts used on jobs, changes the billing status on jobs after consultation with CS and/or I&S Director
• Provides accurate documentation for completed work and consults with Technical Support to resolve discrepancies
• Processes Work orders & Service requests in field service dispatch system

• Maintains and protects building keys to customer buildings.
• Responsible for providing proper documentation for inventory control and for maintaining proper inventory for vehicles and projects
• Must be available to perform end of year and interim inventory counts.
• Maintains assigned company-owned vehicles, tools, equipment, and individual tool issue.
• Advanced electronics knowledge
• Must be certified in Avigilon Video Security & Access Control
• Advanced electrical knowledge
• Mid-level to advanced networking knowledge with certifications
• Advanced diagnostic skills for more complex services
• Works closely with network and IT personnel about IP addressing issues.
• Knowledge in access control (Z, Quad, other), lock smith, wireless networking, delayed egress locks, specialty alarm systems (DMP/Silent Night), other access control mfg., training/certification, telephones, networking & IP
• Ability to perform quality service repairs on multiple supported products
• Work history must display stability and consistent attendance
• Demonstrated ability to accept responsibility and carry out assigned tasks with limited supervision
• Ability to interface and communicate with customers and co-workers in a clear and professional manner
• Self-motivated and excellent attention to detail
• Must be available to work overtime, weeknights, and weekends as needed
• Ability to lift, move, or carry items weight up to 75 pounds.
• Required to maintain a valid driver’s license and clean driving record

The anticipated base salary range for this position is $60,000 – $70,000 annually, depending on experience, skills, education, and other job-related factors.

This range reflects base pay only and may not include bonus, commission, equity, or other incentive compensation, where applicable.

Actual offers are determined individually based on the candidate's qualifications and internal equity considerations.

Kastle Systems (and its affiliate, i2G) offers a competitive benefits package, which may include medical, dental, and vision coverage, 401(k) with company match, paid time off, and other benefits, depending on position and location.

At Kastle, we believe that diversity makes us stronger - at work and in the world.

Kastle Systems International, LLC is an Equal Opportunity / Affirmative Action employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, marital status, pregnancy or any other basis protected by applicable federal or state laws.