SERVICE TECHNICIAN

The Generator Service Technician will consult with the Service Manager to plan their work and travel schedule in the surrounding area.

Using our company-supplied vehicle, you will travel to the customer’s residence to perform repair work and preventative maintenance on the customer’s whole home standby generator.

You will regularly use verbal communication and customer service skills to communicate directly with our customers.

You will use mechanical and electrical knowledge of generators or small engines to troubleshoot and repair whole home standby generators for our customers.

This work will require the ability to read and understand technical manuals, instructions, electrical wiring diagrams, and blueprints.

When repairs and preventative maintenance are complete, you will use electronic/written communication skills to update the software system with information regarding services you performed.

This position will frequently work around electricity and will require the ability to adhere to all safety practices and requirements.

The work schedule will typically be Mon-Fri from 8 AM - 5 PM.

It is subject to change to support the needs of our customers, for example during times of bad weather/impending storms.

The level of electrical and mechanical repair knowledge, years of direct generator repair experience, and previous experience working directly with customers will all be taken into account when determining what the starting pay level would be within this range.

Diagnosing and Repairing backup standby power systems and Servicing and Maintaining standby Generac generators.

Technicians will be provided with a daily workload of service/maintenance calls to perform on the Generac generators.

• Ability to drive company vehicles safely to/from customer’s residence within and surrounding area / job site.
• Communicate directly with customers regarding arrival, work being performed, issues resolved, etc.
• Inspect, troubleshoot, repair, and perform maintenance on the customer’s home generator.
• Follow technical instruction manuals, diagrams, blueprints, and procedures.
• Test, troubleshoot, and operate automatic transfer switches.
• Document services that are performed using an electronic software system.
• Adhere to all safety practices and requirements.
• Fill out all paperwork and document maintenance work that was completed.
• Qualified technicians will perform diagnostics and repairs on backup power systems.

• High school diploma or equivalent. Electrical certification a plus.
• Strong customer service and communication skills (verbal and written).
• Problem-solving, organization, and decision-making skills.
• Ability to work independently, demonstrating initiative.
• Must be physically able to perform job duties including bending, stooping, climbing ladders, pulling, grasping, and walking on uneven surfaces.

• Must have a valid driver's license and satisfactory driving record
• Proper eyesight/vision to be able to perform mechanical repairs safely.
• Experience with mechanical small engine repair work and with electrical wiring.
• Must be able to understand technical manuals, electric wiring diagrams, blueprints, and schematics.
• Be physically able to perform the job duties including bending, stooping, climbing ladders, pulling, grasping, and walking on uneven surfaces.
• The ability to work primarily outdoors in varying weather conditions and temperatures.

*** Pay commensurate with experience ***

This job description is not intended to be all-inclusive.

The employee may perform other related duties as negotiated to meet the ongoing needs of the organization.