Service Support Coordinator

Overview

Responsibilities

• Support delivery and administration of Customer Education programs, including on-site, virtual, regional, Informatics, and eLearning training.
• Create, update, and maintain Compass cases, work orders, training records, and related documentation.
• Manage course registrations, scheduling, website updates, and training information in CVENT and other systems.
• Prepare and maintain training reports, including New Orders Analysis and revenue recognition support.
• Process Work Orders, RA requests, and Support Requests, including short-shipping, change-of-ownership, serial-related, and deletion requests.
• Support School Billing/Cvent and TA activities covering Support Line, billing, instrument moves, and RA activities.

Qualifications

• Bachelor’s degree in business administration, education, training management, operations, or a related field is preferred.
• Experience in training coordination, customer education, learning operations, or administrative support roles.
• Experience managing training programs, course registrations, scheduling, and customer communications.