betterteam
Service Support Associate
Hamilton Child and Family Supports
Hamilton, CAN
Full Time, Temporary, Contract
Mid
Onsite
CAD 54488-63740 yearly / year
Discovered 3 days ago
switchboardpaging systems
Free
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Ready to ScanKey skills for this role
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Key Skills for This Role
switchboardpaging systems
Full Job Posting
- Create and maintain a professional, calm, and welcoming environment for service recipients, visitors, and staff.
- Answer and redirect incoming calls promptly and professionally.
- Greet, screen, and direct walk-ins, service recipients, and visitors to appropriate staff or services.
- Maintain visitor logs and ensure compliance with security protocols.
- Operate the switchboard and paging systems.
- Monitor panic button light and respond in line with established safety protocols.
- Unlock and secure the reception area at opening and closing times.
- Prepare and process courier packages and mail (incoming and outgoing).
- Perform scanning, data entry, and document management support for Service and Non-Service, adhering to established records management practices and utilizing appropriate equipment as necessary.
- Support scheduling, documentation, and other administrative tasks as directed.
- Schedule and coordinate volunteer driver assignments in a timely and cost-effective manner.
- Communicate changes (e.g., cancellations, address updates, time adjustments) to volunteers and staff.
- Maintain accurate records of drive requests, schedules, and monthly statistics in the organization's database.
- Review and verify volunteer driver expense sheets for accuracy.
- Assist with onboarding and orienting new volunteer drivers.
- Act as a point of contact for volunteers, addressing concerns or logistical issues.
- Ensure compliance with transportation safety standards, including car seat regulations.
- Organize and facilitate car seat information/training sessions for staff, volunteers, and foster parents.
- May transport children in emergency situations; (such as car breakdown of volunteer driver on route).
- Post-secondary education in business, office administration, social services, or related field, or equivalent work experience.
- Strong organizational and interpersonal skills with proven ability to multi-task.
- Excellent verbal and written communication skills, including professional and courteous phone etiquette.
- Demonstrated customer service orientation, with ability to work effectively in sensitive or crisis situations.
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