Service Solutionist

Remi is a leading provider of equipment maintenance managed services for higher education, healthcare, government, and commercial organizations nationwide.

Remi’s solution reduces a client’s cost of maintaining equipment while delivering improved equipment performance, reduced equipment downtime, and enhanced customer satisfaction.

Remi team members are deeply committed to transforming mission-critical operations.

Our vibrant culture is built upon aligned values, shared ownership, mutual respect, and a passion for collaborating to solve complex customer problems.

The Service Specialist is a critical contributor to our service organization, responsible for managing service requests with urgency, accuracy, and ownership from start to finish.

Our customers span a full spectrum of industries, from government agencies to large hospital systems and healthcare organizations.

These customers depend on clear communication, professionalism, and reliability to support their essential operations and patient care.

As a result, this role requires a high level of judgement, accountability, and customer focus.

This position is designed for high – performing professionals who take pride in consistence, responsiveness, and follow-through.

While this is a hybrid role, success depends on being fully engaged, dependable, and present during required in-office days, and while working from home.

What you’ll do

• Own service requests from intake through resolution, ensuring accuracy, urgency, and accountability.
• Gather complete and actionable information by asking thoughtful, direct questions.
• Manage multiple service events simultaneously while maintaining quality and responsiveness.
• Communicate clearly and professionally with customers, vendors, and internal teams across phone, chat, online forms, and email.
• Support customers with empathy and composure, especially in time-sensitive or high-impact situations.
• Proactively monitor open work and follow up to prevent delays or escalations.
• Maintain thorough, accurate documentation that meets quality and compliance expectations.
• Navigate complex service scenarios with sound judgement and a solution-oriented mindset.