Service Scheduler

An exciting full-time, permanent opportunity is now available for a Call Centre professional to join our internal Customer Service Hub as a Service Scheduler at Porsche Centre Melbourne (part of the Penske Automotive Australia group).

Operating from our newly established, fast-paced contact hub in Collingwood, you will be the premier voice of the Porsche brand. This role requires a dedicated agent who can deliver high-quality, end-to-end customer support throughout the service journey and be a key ambassador for the Porsche and Penske brands, ensuring customer satisfaction, retention, and long-term loyalty.

· Serve as the primary telephone and digital touchpoint for all luxury service and aftersales enquiries.

· Meet quality, productivity and KPI targets while aiming for first-call resolution

· Optimise workshop diaries by scheduling appointments accurately across multiple channels.

· Achieve service level targets while maintaining an empathetic, premium customer experience.

· Collaborate closely with the wider Customer Hub team to streamline communication and resolve complex customer requests.

Previous experience in customer service, scheduling, service administration, or dealership operations (automotive experience highly regarded)

Strong communication skills with a confident and professional phone manner

Customer-focused mindset with a genuine passion for delivering premium service

Highly organised with strong attention to detail and follow-through

Ability to manage sensitive customer conversations and resolve issues effectively

A proactive, self-motivated approach with the ability to work both independently and as part of a team