Service Sales Manager

Drive and exceed spare parts and accessories sales targets in terms of revenue, margin, and volume

Build and maintain strong relationships with Service Partner Management, parts personnel, Key Retail Customer Accounts, and internal stakeholders

Identify opportunities to improve market coverage and increase spare parts turnover

Manage local remanufacturing programs and nominated suppliers

Ensure appropriate impress stock levels for retail customers in coordination with Service Partner Management

Prepare and provide regular reports on spare parts and accessories forecasts, performance, and market activity

Manage aftermarket retrofit options programs to further expand service offerings

Analyse the current Carrier Transicold parts portfolio and its competitive positioning in the market

Identify grey market challenges and develop targeted action plans to capture this business

Provide customers with accurate technical information related to spare parts and service solutions

Develop and execute spare parts promotional campaigns aligned with local management strategy

Serve as the primary spare parts point of contact for retail customers

Collaborate with CTUK and CTE CRC parts departments to support and drive regional and global programs

Support updates to contract marketing brochures for Service Partners, customers, and Key Account Managers

Respond to customer inquiries via telephone and electronic channels and resolve moderately complex issues

Collect, analyse, and interpret customer interaction data to identify trends and recommend service process improvements

Develop documentation to support the resolution of complex customer issues and complaints

Coordinate with sales, production, shipping, and warehouse teams to expedite orders and resolve delivery issues

Manage inventory to prevent surplus or obsolete stock at third-party warehouses and CTUK

Support the development and enhancement of parts ordering IT systems for retail customers

Maintain accurate activity and opportunity records within Salesforce

Anticipate exceptional requirements to support improvement initiatives or safety-related rectification work

Provide aftersales support for assigned customer contracts

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Technology‑enabled tools may support parts of the recruitment process, with oversight by people.