Service Sales Director

Role overview

Business leadership and growth

• Own the service sales order target and deliver consistent growth and profitability.
• Define service sales strategy and expand installed-base, contract-penetration, and lifecycle-service opportunities.
• Capture growth through enterprise accounts, digital services, and solution-based offerings.

Strategic execution

• Translate strategy into execution plans, KPIs, and operating cadence.
• Drive accountability, pipeline discipline, forecast accuracy, business reviews, and performance management.
• Partner with Marketing, Product, and Commercial leaders on go-to-market strategy.

Team leadership

• Lead, coach, and develop approximately 10 direct reports, including 2 managers and 8 individual contributors.
• Build leadership capability, succession planning, talent development, and retention.

Customers and markets

• Build senior-level enterprise customer relationships and position services as a strategic value driver.
• Lead high-value opportunities, negotiations, and strategic deals.
• Represent the organization externally with credibility and market insight.

Qualifications

• Bachelor’s or Master’s degree or equivalent plus directly relevant experience.
• Service sales or commercial leadership experience and a record of growth in complex, matrixed organizations.
• Strong senior stakeholder management, commercial acumen, forecasting, and deal execution skills.
• The role requires effective operation across cross-functional, regional, and global environments.

Schedule and travel

• The position has a full-time weekly schedule and day shift.
• Travel is required 50% of the time.

Compensation information

• Pay ranges vary by role, level, location, skills, experience, and relevant education or training.
• The specific pay range is available from a recruiter for the preferred location.

Requirements

• Bachelor’s or Master’s degree, or equivalent, plus directly relevant experience.
• 15+ years of experience with proven people leadership, including managing managers.
• Leadership experience in service sales or commercial leadership roles.
• Experience delivering growth in complex, matrixed organizations.
• Experience leading managers and multi-layered teams.
• Ability to translate strategy into execution and measurable results.
• Strong senior-level customer engagement and stakeholder management skills.
• Commercial acumen in pipeline management, forecasting, and deal execution.
• Ability to operate across cross-functional, regional, and global environments.
• Experience in life sciences, analytical, or industrial sectors is advantageous.