Service Receptionist

The Service Receptionist is responsible for answering all incoming service department phone calls in an efficient and friendly manner. This position will book service appointments, assist management in performing various administrative tasks, oversee all appointments and consult with the management team regarding any discrepancies. The Service Receptionist ensures customer mobility when appointments are booked, balances the cash at the end of the day and will handle customer inquiries and if further information is required, a Service Consultant or member of the management team is consulted.

Answer all incoming phone calls within three rings.

Answer any inquiries possible and acquire assistance if necessary.

All customer interactions are to be performed in a friendly and helpful manner.

Maintain and control service appointments.

Perform service department administrative tasks as directed by management.

Book service appointments as per the dealership’s appointment process.

Arrange for customer mobility with the dealerships shuttle or loaner vehicle.

Balance cash at the end of the day.

Follow up with customers and book appointments for special ordered parts.