Service Readiness Program Manager

Join International Motors as a Service Readiness Program Manager and play a critical role in bringing the next generation of products, technologies, and services to market.

In this high-impact position, you will lead the development and execution of service readiness strategies that ensure our dealer network is fully equipped from Day 1.

You will collaborate across key areas including Methods, Training, Parts, Diagnostics, and Quality to create a seamless launch experience for our customers and dealers.

By driving alignment, governance, and continuous improvement throughout the readiness process, you will help ensure International’s innovative products are supported with the tools, knowledge, and resources needed for success.

• Own the end-to-end Service Market Prepared (SMP) / Service Readiness process
• Define readiness tiers and Day-1 capability requirements
• Prevent readiness gaps caused by siloed delivery
• Ensure end-to-end service readiness of developed solutions across ONE PDP
• Coordinate delivery of Vehicle Service Information to enable efficient maintenance, repair, and diagnostics
• Secure integration of service market requirements into product development (tools, training, spare parts, processes)
• Drive alignment between Engineering (R&D), Service Sales & Operations, Production & Logistics, Parts Logistics, and Sales & Marketing
• Lead cross-functional activities to ensure: High uptime and repairability Efficient workshop operations Strong lifecycle service offering
• High uptime and repairability
• Efficient workshop operations
• Strong lifecycle service offering
• Manage risks and dependencies related to serviceability and service readiness
• Represent service readiness in project governance and milestone reviews
• Coordinate readiness inputs across Methods, Training, Parts, Diagnostics, Quality, and DFS
• Align readiness deliverables to ONE PDP milestones
• Drive accountability