workable
Service Project Engineer
New Flyer
Winnipeg, CAN
Full-time
Senior · 5+ years experience
Hybrid
Discovered 3 weeks ago
Oracle Service Cloud
Free
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Oracle Service Cloud
Role Overview
Responsible for enhancing product quality and ensuring the reliability of bus fleets through warranty services. Aim to minimize service incidents and increase Mean Distance Between Failures (MDBF). Utilize failure and warranty data analysis to identify key improvement areas, collaborating with cross-functional teams to drive effective changes.
Key Skills for This Role
Oracle Service Cloud
Full Job Posting
POSITION SUMMARY
Responsible for enhancing product quality and ensuring the reliability of bus fleets through warranty services. Aim to minimize service incidents and increase Mean Distance Between Failures (MDBF). Utilize failure and warranty data analysis to identify key improvement areas, collaborating with cross-functional teams to drive effective changes.
WHAT YOU WILL DO
- Identify and address potential risks in product design by establishing and maintaining metrics to monitor failure trends effectively.
- Review past Field Service Action Request (FSAR) & Production SWAT issue outcomes to prevent recurring failures and develop proactive management plans for potential fleet defects.
- Establish a strong partnership with customers, integrating into their organization to support contractual obligations.
- Coordinate with customers to access fleet data and relevant systems, collaborating with various teams to manage and report out Mean Distance Between Failures (MDBF) and Out-of-Service (OOS) data.
- Collaborate with stakeholders to comprehend contract specifications thoroughly and gain insight into New Flyer and customer business processes throughout the bus lifecycle.
- Provide recommendations and solutions for field staff or customer-reported problems, including the investigation and resolution of product issues with suppliers.
- Plan and execute controlled testing of components and installations to ensure compliance with contractual obligations and product reliability standards.
- Develop clear service instructions for field staff to facilitate efficient repairs and oversee adherence to timelines by New Flyer owners.
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