Service Parts Advisor
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Key skills for this role
About the Role
Lucid Motors seeks a Service Parts Advisor in Riyadh to support service and parts operations by ensuring timely availability and accurate supply of spare parts. The role involves parts sales, inventory management, ordering, and coordination with service teams.
Key Skills for This Role
Responsibilities
- Greet customers (internal & external) and identify parts requirements accurately
- Recommend appropriate parts based on customer or technician needs
- Ensure a high level of customer service and satisfaction at all times
- Handle inquiries, quotations, and parts availability checks
- Monitor stock levels and ensure optimal inventory availability
- Identify parts requiring replenishment and initiate reorders
- Track lost sales and report gaps for inventory improvement
- Maintain accurate records of parts movement and stock
- Process parts orders (local and international) as per company procedures
- Handle special orders, including prepayments where required
- Coordinate closely with Service Advisors and Technicians for parts requirements
- Track parts status and ensure timely delivery
Requirements
- Diploma or Bachelor’s in Automotive, Business, or related field
- 3 7 years of experience in automotive parts or aftersales operations
- Strong understanding of automotive parts and systems
- Experience using ERP/DMS systems
- Strong customer service and communication skills
- High attention to detail and organization
- Ability to work in a fast paced environment
- Problem solving and analytical thinking
- Team collaboration and coordination skills
Full Job Posting
Role Purpose
- Support service and parts operations by ensuring the timely availability and accurate supply of spare parts.
- Deliver a high quality customer experience through efficient parts handling, inventory control, and coordination with service teams.
Key Responsibilities Parts Sales & Customer Support
- Greet customers (internal & external) and identify parts requirements accurately.
- Recommend appropriate parts based on customer or technician needs.
- Ensure a high level of customer service and satisfaction at all times.
- Handle inquiries, quotations, and parts availability checks.
Key Responsibilities Inventory Management
- Monitor stock levels and ensure optimal inventory availability.
- Identify parts requiring replenishment and initiate reorders.
- Track lost sales and report gaps for inventory improvement.
- Maintain accurate records of parts movement and stock.
Key Responsibilities Ordering & Coordination
- Process parts orders (local and international) as per company procedures.
- Handle special orders, including prepayments where required.
- Coordinate closely with Service Advisors and Technicians for parts requirements.
- Track parts status and ensure timely delivery.
Key Responsibilities Systems & Documentation
- Use DMS/CRM systems to search part numbers and manage transactions.
- Ensure accurate documentation of all parts transactions.
- Monitor bin locations and maintain proper storage standards.
- Manage warranty or returned parts as per policy.
Qualifications & Requirements
- Diploma or Bachelor’s in Automotive, Business, or related field.
- 3 7 years of experience in automotive parts or aftersales operations.
- Strong understanding of automotive parts and systems.
- Experience using ERP/DMS systems.
Skills & Competencies
- Strong customer service and communication skills.
- High attention to detail and organization.
- Ability to work in a fast paced environment.
- Problem solving and analytical thinking.
- Team collaboration and coordination skills.
Compensation & Benefits
- Comprehensive and competitive benefits package including medical, dental, and vision insurance; life and disability coverage; paid time off; paid holidays; and a 401(k) retirement plan.
- Eligible employees may also participate in Lucid’s equity program and/or a discretionary annual cash incentive program.
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