silkroad
Service Operations Manager
Southland Industries
Saratoga Springs, USA
Full-time
Senior · 10+ years experience
Onsite
Discovered 1 weeks ago
Microsoft OfficeHVAC
Free
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Role Overview
This role is responsible for managing service operations, including financial results and leadership of service field personnel, the service admin team and (Directly or Indirectly) the service sales team. In addition, this role is responsible for growing the service business, by increasing market share and expanding offerings through the hiring and development of the service team.
Key Skills for This Role
Microsoft OfficeHVAC
Full Job Posting
Position Summary
This role is responsible for managing service operations, including financial results and leadership of service field personnel, the service admin team and (Directly or Indirectly) the service sales team. In addition, this role is responsible for growing the service business, by increasing market share and expanding offerings through the hiring and development of the service team.
Position Details
Manages and mentors the service field organization across multiple trades to develop technical, supervisory and leadership skills.
Assists with recruiting, retention, coaching and training employees.
Conducts group meetings for communication and workflow, as needed.
Partners with sales, service supervisors and service business supervisor, to develop department budget and manage to metrics & KPIs for performance goals.
Responsible for department P&L, manages operational activities and spending to maintain alignment of costs for proper overhead and margin expectations.
providing the scheduling, coordinating, completion and billing of pm visits, repair work and service projects.
Assists the sales team with operational support to secure new customers, new service agreements and pull through quoted activities.
Assists with determining quarterly service sales commission payments.
Develops growth and strategic plans with divisional and regional leadership.
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