Service Operations Assistant

Key Responsibilities Leadership Expectations Qualifications Physical and Scheduling Requirements

The Service Operations Assistant supports the daily operation of the front end and assists store leadership in providing excellent customer service, efficient checkout operations, and a positive experience for both customers and associates.

This role helps coordinate front-end activities, supports associate development, and ensures company procedures and service standards are consistently followed.

• Provide friendly, prompt, and professional customer service.

• Support the daily operation of the front end, including checkout lanes and customer service areas.

• Assist with coordinating cashier coverage, breaks, lunches, and other front-end staffing needs.

• Monitor customer traffic and help maintain efficient checkout service.

• Assist customers with questions, concerns, refunds, and other service-related needs.

• Help resolve customer concerns professionally and involve management when appropriate.

• Provide direction, coaching, and support to front-end associates.

• Assist with the training and development of new and existing associates.

• Reinforce customer service expectations and proper operating procedures.

• Support accurate cash-handling practices and ensure front-end procedures are followed.

• Assist with register functions, transactions, overrides, and other authorized activities.

• Help maintain front-end cleanliness, organization, safety, and presentation standards.

• Monitor supplies and equipment and communicate operational needs to store leadership.

• Promote teamwork, accountability, and a positive work environment.

• Communicate customer concerns, staffing issues, associate performance matters, and operational opportunities to management.

• Follow company policies, safety standards, security procedures, and applicable regulations.

• Assist with additional store responsibilities as business needs require.

• Lead by example and consistently demonstrate excellent customer service.

• Provide clear direction and support to associates throughout the shift.

• Coach associates respectfully and recognize strong performance.

• Help maintain productivity and service standards during busy periods.

• Encourage teamwork and effective communication among associates.

• Support store leadership in maintaining an efficient, organized, and customer-focused operation.

• Demonstrate professionalism and sound judgment when handling customer or associate concerns.

• Strong customer service and communication skills.

• Ability to provide direction and coach associates effectively.

• Strong organizational, time-management, and problem-solving skills.

• Ability to prioritize multiple responsibilities in a fast-paced retail environment.

• Dependable, professional, and committed to providing excellent customer service.

• Ability to handle sensitive information and situations appropriately.

• Previous retail, customer service, cashier, or leadership experience is preferred.

• Ability to stand and walk for extended periods.

• Ability to bend, reach, lift, and perform other physical activities associated with retail operations.

• Ability to work a flexible schedule based on business needs, including evenings, weekends, and holidays.

We also provide a variety of benefits including:

• Competitive wages paid weekly

· Access to up to 50% of your earned wages before payday, via our partnership with Stream

• Associate discounts

• Health and financial well-being benefits for eligible associates (Medical, Dental, 401k and more!)

• Time off (vacation, holidays, sick pay). For eligibility requirements please visit myACI Benefits

• Leaders invested in your training, career growth and development

• An inclusive work environment with talented colleagues who reflect the communities we serve

Our Values – Click below to view video: ACI Values