Service One Agent
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Key skills for this role
About the Role
Jumeirah Jabal Omar is seeking a Service One Agent for Front Office to handle calls, assist guests with inquiries, and coordinate with departments. Candidates need secondary education, fluency in English, and problem-solving skills.
Key Skills for This Role
Responsibilities
- Answer all internal and external calls efficiently using standard greeting
- Assist guests with inquiries related to hotel services, facilities, reservations, and general information
- Handle wake up calls, emergency calls, and service requests accurately and promptly
- Coordinate with Housekeeping, Engineering, Concierge, F&B, and other departments
Requirements
- Secondary Education
- Fluent in English
- Problem Solving and Decision Making Skills
Full Job Posting
About the Job
- An opportunity has arisen for Service One Agent Front Office to join Jumeirah Jabal Omar.
Main Duties and Responsibilities
- Answer all internal and external calls efficiently using the hotel's standard greeting and communication guidelines.
- Assist guests with inquiries related to hotel services, facilities, reservations, and general information.
- Handle wake up calls, emergency calls, and service requests accurately and promptly.
- Coordinate with Housekeeping, Engineering, Concierge, F&B, and other departments to ensure timely completion of guest requests.
- Communicate clearly and effectively to support smooth internal operations.
- Support in handling guest complaints by providing accurate information and escalating issues when necessary.
About You
- Secondary Education.
- Fluent in English.
- Problem Solving and Decision Making Skills.
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