Service Now Engineer

Do you want to work for a values-based, emergency service organisation that puts the community at the centre of everything we do?We are proud of the work we do in protecting lives and property, 24 hours a day, 7 days a week.With over 51,000 volunteers CFA strives to be an organisation of choice for volunteers and employees. We, embrace individuals with diverse skills, experiences, and backgrounds, recognising the unique value they bring to CFA.To learn more about the Country Fire Authority (CFA), we invite you to visit our About Us page.About the RoleThe CFA are offering a fixed-term opportunity for a Senior ServiceNow Engineer to guide the continued growth of CFA's ServiceNow platform. This role is the technical lead for building, improving, and supporting a system that underpins many of our critical digital services.Working within ICT and alongside operational teams, you'll design practical, reliable solutions that strengthen how CFA delivers for the community. You'll develop workflows, automations, forms, and integrations, and help expand ServiceNow beyond IT into areas like HR, Facilities, Property, Security Operations, and GRC.You'll also ensure the platform is stable, secure, and scalable, while championing good design, data practices, and smarter reuse. Your work will drive platform uplift, better self-service, and meaningful process improvement across CFA.Key focus areasConfigure and enhance applications, workflows, automations and integrations using ServiceNow tools.Build reusable components and maintain integrations with enterprise systems.Maintain platform health, security, updates and compliance.Work collaboratively with service owners and ICT teams to deliver practical, efficient solutions.Provide technical guidance and champion continuous improvement and new platform capabilities.If you want to work with purpose and lead the future of CFA's ServiceNow platform, this is your chance to make a real impact.About YouOur ideal candidate will be able to demonstrate the following:Tertiary qualifications in Information Technology or a related field, supported by relevant ServiceNow certifications (such as CSA or CAD) that demonstrate capability to configure and develop on the platform.Experience configuring and developing ServiceNow applications, workflows and automations using tools such as Flow Designer, IntegrationHub, JavaScript/Glide API and Script Includes.Experience building integrations between ServiceNow and other enterprise systems using APIs and IntegrationHub, and supporting data models, CMDB relationships or MID Server-based integration patterns.Experience maintaining the health of a ServiceNow instance, including patching, upgrades, incident/defect resolution, update set and source control management, and release or deployment pipelines.Ability to translate business needs into practical technical solutions, troubleshoot issues, and deliver work within established delivery models (such as Agile or Waterfall).Ability to work effectively with ICT teams, business stakeholders and external partners, and communicate technical information in a clear and practical way.Understanding of IT service management practices and awareness of key information security and data protection requirements relevant to platform configuration.Desirable: experience working within governance or compliance frameworks typical of public sector or emergency services ICT environments.Why choose CFAMeaningful Purpose: Your contribution truly makes a differenceWork-Life Balance: Paid parental leave, generous leave provisionsGrowth Opportunities: Learning and developmentFlexibility: Hybrid work options with flexible work arrangementsDiscounts: Emergency Memberlink discounts on various servicesWellbeing Focus: Healthy for Life programs, flu vaccinationsMember Assistance Program: Access support across 8 service pathways Your ApplicationClick the 'apply' button to access our online application form. Here you will be asked to provide personal and contact details and respond to employment-related questions.When applying for a position with CFA, please submit a cover letter and resume that demonstrates your qualifications, experience, key attributes and skills required for the position. Pre-employment ChecksOffers of employment will only be made to candidates who:Successfully complete Reference Checks, a National Police History Check, Working Rights Check and hold a valid Working with Children Check.CFA is committed to creating and maintaining a diverse, inclusive, and safe volunteer and work environment. Our aim is to have a volunteer and paid workforce that reflects the community it serves. First Nations people, women, people of all ages, with disabilities and culturally and linguistically diverse people are encouraged to apply. Applications close: 11:59pm 16th October 2026 If at any stage of the recruitment and selection process you require an alternative format to the application material or reasonable adjustment to the interview arrangements, please don't hesitate to contact the person listed on the ad or alternatively, email recruitment@cfa.vic.gov.auThe Country Fire Authority (CFA) values your privacy. We will use the information you provide when you are applying for employment with us for the purpose of recruitment, selection, evaluation and appointment and to report on anonymised key metrics (e.g. diversity). The information we collect will be handled in accordance with privacy laws, including the Privacy and Data Protection Act 2014. You can view our Privacy Statement here. For access and correction of the information we have collected, contact recruitment@cfa.vic.gov.au