Service Manager Voice & Data

8+ years’ experience in telecommunications, including at least 3 years leading network engineering, service delivery or provisioning teams in a carrier, managed service provider or vendor environment.

Proven experience owning service delivery provisioning operations at scale across voice and data services, ideally within a Tier 1 or Tier 2 operator, with external carrier or vendor experience highly regarded.

Strong knowledge of enterprise connectivity and voice services, including Internet, IPVPN, Ethernet WAN, SD-WAN, DWDM transport, SIP trunking, cloud-based voice and OTT voice models.

Sound understanding of the complete order-to-activation lifecycle, OSS/BSS and order management platforms, ITSM tools, network fundamentals and service handover. Experience with platforms such as ServiceNow, Netcracker, Blue Planet or Siebel is advantageous.

Demonstrated capability in outsourced partner management, product readiness, BRT/UAT, operational acceptance, process governance and root-cause resolution.

Strong people leadership, stakeholder engagement and analytical skills, with the confidence to influence engineering, product, sales and senior stakeholders at Director level and above. Automation and scripting literacy, particularly Python, is preferred.

A Bachelor of Engineering in Telecommunications, Electronics or IT, or equivalent industry experience. CCNA/CCNP, ITIL Foundation or PMP qualifications are desirable.

Competitive remuneration and exclusive access to unique discounts. Make life easier (and more affordable) with $80 monthly credit and 25% off Optus products and special shopping discounts with our retail and corporate partners.

Competitive leave policies, including additional ‘Connected day’ to focus on culture, family, health, community, or whatever’s important to you.

We support growing families with inclusive, carer-neutral paid Parental Leave of up to 14 weeks.

Build meaningful connections through employee-led networks and diversity initiatives including Culture Connect, Elevate Women, Yarn First Nations, Disability Network and Express Yourself (LGBTQIA+).

Put your wellbeing first with free access to counselling and support services, available 24/7 across multiple channels.

At Optus, we are strengthened by others and that means valuing diversity and saying ‘yes’ to embracing individual differences. We are committed to ensuring that our application process provides an equal employment opportunity to all job seekers, including individuals from diverse gender, cultural and linguistic backgrounds, individuals with a disability,individuals identifying as being part of the LGBTQIA+ community, individuals who may have served in the armed forces or who identify as Aboriginal and/or Torres Strait Islander.

We also want to do our best to make our recruitment process inclusive. If you require any adjustments or accessibility support to participate fairly and equitably in the recruitment process, please email accessiblerecruitment@optus.com.au or call 1800 309 170. For more information on Diversity, Inclusion & Belonging at Optus, please visit https://www.optus.com.au/about/inclusion-diversity .