indeed
Service Manager
Crown Equipment
Concord, CAN
Full Time
Manager
Field
Yesterday
Service ManagementFinancial PerformancePersonnel DevelopmentCustomer RelationsProblem SolvingDecision Making
Free
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Service ManagementFinancial PerformancePersonnel Development
About the Role
Crown Lift Trucks is seeking a Service Manager to oversee the service function of a branch office in Concord, ON. You will be responsible for financial performance, personnel development, and day-to-day service activities, including monitoring repair jobs, developing service sales strategies, and managing key accounts.
Key Skills for This Role
Service ManagementFinancial PerformancePersonnel DevelopmentCustomer RelationsProblem SolvingDecision Making
Responsibilities
- Monitor repair jobs in house for quality, timeliness, and efficiency
- Monitor compliance with warranty and with planned maintenance and full maintenance contracts
- Conduct meetings with service personnel to coordinate activities and discuss issues
- Coordinate service activities with parts and sales departments
- Conduct and participate in service meetings; plan account strategy with customer service salespeople
- Review and/or approve pricing for planned maintenance contracts, full maintenance contracts and repair jobs
- Maintain direct contact with current or prospective customers at end user locations
- Participate in customer service for key accounts, complex transactions, upset customers, or routine visits
- Select, train, develop and counsel direct reports
- Ensure compliance with all environmental and safety regulations
Requirements
- A two year college diploma with five to eight years of Material Handling industry experience is preferred
- Valid driver’s license
- Computer skills and working knowledge of Outlook, Excel, and Word programs
- Excellent communication and interpersonal skills required with demonstrated customer relations ability
- Demonstrated problem solving and decision making skills, with excellent organizational and planning skills
- Technical experience is preferred
Full Job Posting
Position Summary
- Responsible for the financial performance, personnel development, and the day to day activities of the service function of a branch office.
- Design and/or review and implement service policies and programs.
- Reporting to this position are any of the following positions: Service Customer Care, Field Service Manager and Shop Manager.
- This position reports to the Branch Manager.
Position Description
- Oversee Branch Servicing Activities: Monitor repair jobs in house for quality, timeliness, and efficiency. Monitor compliance with warranty and with planned maintenance and full maintenance contracts. Conduct meetings with service personnel to coordinate activities and discuss issues. Coordinate ser
- Develop Service Sales Strategies and Coordinate with Other Departments: Conduct and participate in service meetings. May also plan account strategy with customer service salespeople individually or with other managers. Confer with Branch Manager and General Managers. Coordinate activities among Part
- Service Accounts: Maintain direct contact with current or prospective customers at end user locations. Participate in customer service for key accounts, complex transactions, upset customers, other extraordinary situations, or routine visits.
- Recruit, Develop and Evaluate Personnel: Select, train, develop and counsel direct reports. Travel on repair calls to discuss approaches and performance. Conduct training on products and techniques with individuals and groups. Make compensation recommendations to Branch Manager or General Manager –
- Miscellaneous: Ensure compliance with all environmental and safety regulations. Review aftermarket sales revenue and cost projections. Prepare budget for Branch Manager and revise as necessary. Track financial performance, identify variances, and take appropriate actions. May be responsible for bran
Know How & Experience
- A two year college diploma with five to eight years of Material Handling industry experience is preferred.
- Valid driver’s license.
- Computer skills and working knowledge of Outlook, Excel, and Word programs.
- Excellent communication and interpersonal skills required with demonstrated customer relations ability.
- Demonstrated problem solving and decision making skills, with excellent organizational and planning skills.
- Technical experience is preferred.
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