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Service Manager
EquipmentShare
Carlsbad, UAE
Full Time
Manager
Field
4 weeks ago
Heavy Equipment MaintenanceCustomer ServiceTeam LeadershipProblem SolvingSchedulingDiagnostic Tools
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Heavy Equipment MaintenanceCustomer ServiceTeam Leadership
About the Role
EquipmentShare is hiring a Service Manager to lead a team of Heavy Equipment Maintenance Technicians at their rental facility in Carlsbad, NM. The role involves coordinating repairs, scheduling, customer relationship management, and employee training.
Key Skills for This Role
Heavy Equipment MaintenanceCustomer ServiceTeam LeadershipProblem SolvingSchedulingDiagnostic Tools
Responsibilities
- Coordinate and supervise quality performance of equipment mechanics and service personnel
- Schedule repairs for customer and company owned rental equipment
- Maintain and nurture existing customer relationships to ensure satisfaction
- Respond to and resolve customer inquiries, requests, complaints
- Employee training and development and maintaining a safe work environment
Requirements
- High School diploma; Trade school certificate preferred
- Three years of maintenance and service experience
- Experience leading maintenance teams
- Valid driver's license with acceptable driving record; must be at least 21 years old
- Strong interpersonal and problem solving skills
- Superior customer service and communication skills
Full Job Posting
Position Overview
- EquipmentShare is hiring a Service Manager at our rental facility in Carlsbad, NM.
- This position will be responsible for leading a team of Heavy Equipment Maintenance Technicians (Mechanics).
- Schedule: Monday to Friday, 7:00 AM to 5:00 PM.
Primary Responsibilities
- Coordination and supervision of quality performance of our equipment mechanics and service personnel
- Scheduling repairs for customer and company owned rental equipment
- Maintain and nurture existing customer relationships to ensure that our customers are 100% satisfied
- Promptly respond to and resolve customer inquiries, requests, complaints or other communications
- Employee training and development and maintaining a safe work environment
- Other duties, assigned as needed
Skills And Qualifications
- Industry knowledge (rental or construction), innovative and dependable. Ideally three years of maintenance and service experience.
- Strong interpersonal and problem solving skills.
- Adaptable to the fast pace of a growing company.
- Competitive, but thrive in a team oriented environment.
- Superior customer service, teamwork and verbal/written communication skills
- High School diploma, Trade school certificate preferred
- Experience in field service, maintenance and repair preferred
- Experience leading maintenance teams
- Valid driver's license with acceptable driving record. Must be at least 21 years old to operate company vehicle
Perks & Benefits
- Monthly Family Dinner Night
- Competitive compensation: Base salary plus Company Profit Sharing Plan
- Company provided truck
- Full medical, dental, and vision coverage for full time employees
- 401(k) and company match
- Generous PTO + paid holidays
- Gym membership stipend + wellness programs
- Annual tool and boot reimbursements
- Company events, food truck nights, and monthly team dinners
- 16 hours of paid volunteer time per year
- Career advancement, leadership training, and professional development opportunities
- Access to industry leading diagnostic tools
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