Service Manager

Daily review of the schedule in SalesForce.

Scheduling all production, service, and maintenance tasks.

Coordinating incoming production jobs with the sales team and notifying them about scheduling, delivery, and installation demos.

Thoroughly reviewing all files before commencing installations, including approving hours, applications, fitting times, alignment requirements, and parts concerns.

Documenting serial numbers in the files and completing any necessary warranty cards during the production process.

Managing all aspects of customer write-ups and interactions, including pre-printing orders using the service scheduler.

Monitoring stock units and daily posting of labor times in DSI for ongoing jobs.

Ensuring compliance with OSHA requirements and participating in audits.

Scheduling and conducting monthly service meetings involving all technicians and the general manager.

A high school diploma or GED.

2-3 years of experience in automotive repair management.

Proficiency in electrical and/or automotive wiring.

Exceptional customer service skills and prior experience in this area.

A desirable work-life balance with operating hours from 8 AM to 5 PM, Monday to Friday, with no late nights or weekends.

Competitive compensation packages.

Medical, dental, and vision insurance plans.