naukri
Service Manager
Newmatic International FZCO
Dubai, UAE
5 10 Years
Onsite
Discovered 5 days ago
Service operations managementAMC management and renewalsWarranty claims managementCustomer relationship managementTechnical supportTeam leadership
Free
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Ready to ScanKey skills for this role
Service operations managementAMC management and renewalsWarranty claims management
Role Overview
The Service Manager oversees AMC, warranty, and paid service operations.
The role manages service teams, customer satisfaction, operational efficiency, warranty claims, AMC renewals, technical support, and customer relationships.
Key Skills for This Role
Service operations managementAMC management and renewalsWarranty claims managementCustomer relationship managementTechnical supportTeam leadership
Full Job Posting
Position Overview
The Service Manager oversees AMC, warranty, and paid service operations.
The role manages service teams, customer satisfaction, operational efficiency, warranty claims, AMC renewals, technical support, and customer relationships.
Service Operations
- Take overall responsibility for AMC, warranty, and paid service activities.
- Set departmental goals and objectives in line with company budgets and customer satisfaction targets.
- Review and monitor daily service schedules prepared by the Supervisor and Service Coordinator.
- Establish and maintain pricing for paid services based on workload, spare parts, and customer value.
Customer and Project Coordination
- Build and maintain strong customer relationships and drive customer satisfaction.
- Schedule visits to warranty, paid-service, and AMC customers to identify service and sales opportunities.
- Coordinate with the Projects Department after commissioning and handover to arrange spare parts, manpower, and technical resources.
Warranty and Technical Quality
- Review warranty claims with the Supervisor and Service Coordinator and ensure vendors provide replacement parts or credit notes on time.
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