Service Manager
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Key skills for this role
Role Overview
The employer is seeking an experienced Service Manager to lead aftersales service operations for construction equipment, powered access, and aerial work platform equipment.
The role focuses on customer support, service performance, technician management, operational excellence, and customer satisfaction.
Key Skills for This Role
Full Job Posting
Salary
- The stated salary is AED 25,000 per month.
Location
- The role is located in Dubai, UAE.
Overview
The employer is seeking an experienced Service Manager to lead aftersales service operations for construction equipment, powered access, and aerial work platform equipment.
The role focuses on customer support, service performance, technician management, operational excellence, and customer satisfaction.
Key Responsibilities
- Lead and manage the service department, including workshop and field service teams.
- Drive customer satisfaction through efficient service delivery and issue resolution.
- Manage service operations, scheduling, and resource planning to maximize equipment uptime.
- Monitor and improve service KPIs, productivity, and profitability.
- Oversee warranty claims and ensure compliance with OEM standards.
- Work with Parts and Sales teams to support aftermarket growth.
- Ensure compliance with health, safety, and quality standards.
- Build and maintain relationships with customers and key stakeholders.
- Collaborate with sales and product teams to enhance customer experience.
- Provide advanced technical support for complex mechanical, electrical, and hydraulic issues.
Requirements
- At least 5 years of experience in a Service Manager or senior service leadership role within construction equipment, material handling, AWP, or heavy equipment rental.
- Strong technical knowledge of diesel, hydraulic, electrical, and mechanical systems.
- Proven experience managing workshop and field service operations.
- Excellent leadership, customer service, and communication skills.
- Experience managing service KPIs, budgets, and warranty processes.
- Strong analytical skills for interpreting data and driving performance improvement.
- Solid understanding of HSE standards and operational compliance.
- Fluency in English is required; Arabic is an advantage.
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