Service Logistics Operations Specialist
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Key skills for this role
About the Role
About Lucid At Lucid, we are creating exceptional mobility experiences through innovation to drive the world forward. Built on Lucid s proprietary technology and software-define.
Key Skills for This Role
Responsibilities
- Manage daily service logistics activities related to OEM spare parts distribution to dealers, body shops, and service centers
- Coordinate inbound shipments from OEM hubs, regional distribution centers, and local suppliers
- Ensure efficient outbound delivery of spare parts in line with defined service level targets and cut off times
- Coordinate Vehicle Off Road (VOR), emergency, and critical spare parts logistics to minimize repair lead time
- Manage spare parts reverse logistics including warranty part returns, core returns, campaign and recall returns, defective and damage claims
- Monitor 3PL performance against OEM SLAs, KPIs, and operational standards
- Track and analyze spare parts logistics KPIs including on time delivery, VOR fulfillment time, transit lead time, damage, shortage, and claim rates
- Prepare daily, weekly, and monthly operational reports for management and OEM stakeholders
Requirements
- 3 5 years of experience in service logistics or spare parts operations, preferably within an automotive OEM or authorized distributor environment
- Strong understanding of automotive spare parts flows, VOR processes, and dealer service requirements
- Experience coordinating with 3PLs, freight forwarders, and transport providers
- Proficiency in ERP and logistics systems (SAP preferred)
- Strong analytical, reporting, and Excel skills
Full Job Posting
Position Overview
- The Service Logistics Operations Specialist Spare Parts is responsible for managing and optimizing end to end service logistics operations that support OEM spare parts availability across the dealer and service network.
Key Responsibilities
- Manage daily service logistics activities related to OEM spare parts distribution to dealers, body shops, and service centers.
- Coordinate inbound shipments from OEM hubs, regional distribution centers, and local suppliers.
- Ensure efficient outbound delivery of spare parts in line with defined service level targets and cut off times.
- Coordinate Vehicle Off Road (VOR), emergency, and critical spare parts logistics to minimize repair lead time.
- Monitor VOR orders, pipeline status, lead times, and delivery performance.
- Escalate supply or transport issues impacting dealer service performance and implement corrective actions.
- Work closely with 3PL warehouses and transportation providers managing spare parts storage and distribution.
- Monitor 3PL performance against OEM SLAs, KPIs, and operational standards.
- Ensure correct prioritization, picking, packing, and dispatch of spare parts, especially for urgent and VOR orders.
- Manage spare parts reverse logistics including warranty part returns, core returns, campaign and recall returns, defective and damage claims.
- Ensure correct documentation, traceability, segregation, and return timelines as per OEM requirements.
- Coordinate with Warranty, Quality, and Finance teams for proper disposition and credit processes.
Minimum Qualifications
- 3 5 years of experience in service logistics or spare parts operations, preferably within an automotive OEM or authorized distributor environment.
- Strong understanding of automotive spare parts flows, VOR processes, and dealer service requirements.
- Experience coordinating with 3PLs, freight forwarders, and transport providers.
Skills
- Strong service level and execution focused mindset
- Excellent coordination and problem solving skills
- High attention to detail and operational discipline
- Proficiency in ERP and logistics systems (SAP preferred)
- Strong analytical, reporting, and Excel skills
- Ability to manage urgent, high priority spare parts demands
- Clear communication and stakeholder management skills
Compensation & Benefits
- Lucid offers a comprehensive and competitive benefits package including medical, dental, and vision insurance; life and disability coverage; paid time off; paid holidays; and a 401(k) retirement plan.
- Eligible employees may also participate in Lucid's equity program and/or a discretionary annual cash incentive program.
About Lucid
- At Lucid, we are creating exceptional mobility experiences through innovation to drive the world forward.
- Built on Lucid's proprietary technology and software defined vehicle architecture, our award winning vehicles bring our Compromise Nothing approach to the global automotive market.
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