Service Information Products Manager

Lead and develop a team delivering customer information across digital and physical channels

Ensure customer information is accurate, accessible, consistent and available when and where customers need it

Drive improvements to customer information products, services and user experiences

Develop and monitor performance measures, using insight and customer feedback to enhance services

Contribute to the development of digital and self-service information solutions

Oversee the design and delivery of customer information for websites, applications, interchanges, park and ride sites, bus stops and other transport assets

Work closely with colleagues across customer information, transport operations, digital services, marketing and communications to support organisational priorities

Manage suppliers, resources and budgets to ensure effective delivery and value for money

Build strong relationships with industry partners and stakeholders, identifying opportunities to share best practice and innovation

Prepare reports, briefings and recommendations for senior managers and governance groups