Service Hub Specialist

Specialist Skills / Technical Knowledge Required for this role

• 1.Bachelor’s degree in business administration, Finance or related Field (preferred). 2.Minimum of 2-3 years of experience in the Banking industry, preferably in Customer service or operation. 3.Proficiency in banking systems and service platforms 4.Excellent communication and interpersonal skills. 5.Strong problem-solving and decision-making abilities. 6.High attention to detail and accuracy. 7.Adaptability to change and proactive attitude toward process improvement. 8.Proven ability to handle customers inquiries and escalation 9.Experience working collaboratively with cross-functional teams to achieve common goals. 10.Broad knowledge of ADIB’s Retail Banking financial products & services 11.Thorough knowledge of ADIB’s Retail Credit & Operational Policies & Procedures 12.Good Knowledge of UAE banking practices, regulations & risks 13.Thorough Knowledge of all the Regulations issued by Central Bank of UAE 14.General awareness of competitors in the local market 15.Management Information skills