Service Field Manager

The Service Field Manager is responsible for ensuring the effective leadership and operational success of the service technicians. The manager will provide both strategic and tactical guidance, to achieve financial, operational and growth objectives, while keeping customer satisfaction a key priority.

Responsible for the operational & financial performance of the divisions service department, with a strong focus on operational leadership, business growth and continuous improvement.

Work collaboratively with branch manager/ general manager in planning annual department goals, headcount needs and growth projections.

Partner with Human Resources to recruit, train, develop, and retain service technicians. o Provide guidance on new employee training and periodic reviews of performance. Handle employee disciplinary actions when necessary. Motivate and track employee continued development and training.

Collaborate with other Hiller support teams to ensure optimal operations of all Service Department functions.

Coordinate and manage regular meetings for the service team to ensure thorough and effective communication to service employees, allowing for a collaborative team environment.

Ability to build a high ‐ performance team who can operate efficiently, effectively, productively and cost effectively.

Ensure that all Service Department team members are appropriately mentored, professionally developed and that their performance is regularly reviewed.

Communicate with customers and associates of Hiller regarding problems that may arise on jobs, to pursue a proper resolution, ensuring customer satisfaction remains a key priority.