Service Engineer & Aftersales Coordinator
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Key skills for this role
About the Role
Liebherr Group seeks a Service Engineer & Aftersales Coordinator for a hybrid role in Dubai. The position involves field service of concrete batching plants, aftersales coordination, and automation troubleshooting.
Key Skills for This Role
Responsibilities
- Execute erection, commissioning, and troubleshooting of concrete batching plants and related equipment
- Perform diagnostics across mechanical, electrical, hydraulic, and control systems
- Support planned maintenance, breakdown interventions, and plant upgrades
- Supervise plant modifications, retrofits, and technical site works
- Provide operator and maintenance training on site
- Coordinate technical aftersales cases with factories and internal stakeholders
- Follow up on warranty topics, technical escalations, and service actions
- Support spare parts identification and service offer preparation
- Maintain structured tracking of open service cases
- Support customers with equipment optimization and lifecycle topics
- Work with PLC based control systems, HMIs, and plant automation
- Read and interpret electrical schematics and control logic
Requirements
- Diploma or bachelor’s degree in mechanical, electrical, mechatronics, control engineering, or related discipline
- 5–8 years of hands on experience in industrial plants, construction equipment, or heavy equipment service
- Experience with concrete batching plants or similar process equipment is an advantage
- Strong electrical and automation troubleshooting competence
- English written/spoken fluently
- Willing to work overtime, weekends, or on call duty
- Basic knowledge of MS Office
- Team player
Full Job Posting
Field Service & Site Operations
- Execute erection, commissioning, and troubleshooting concrete batching plants and related equipment.
- Perform diagnostics across mechanical, electrical, hydraulic, and control systems.
- Support planned maintenance, breakdown interventions, and plant upgrades.
- Supervise plant modifications, retrofits, and technical site works.
- Provide operator and maintenance training on site.
Aftersales Coordination & Technical Interface
- Coordinate technical aftersales cases with factories and internal stakeholders.
- Follow up on warranty topics, technical escalations, and service actions.
- Support spare parts identification and service offer preparation.
- Maintain structured tracking of open service cases.
- Support customers with equipment optimization and lifecycle topics.
Automation, Electrical & Control Systems
- Work with PLC based control systems, HMIs, and plant automation.
- Read and interpret electrical schematics and control logic.
- Support diagnostics and minor control modifications.
- Assist with electrical panel verification and troubleshooting.
- Interface with factory automation teams when required.
Customer & Dealer Engagement
- Engage directly with customers on technical and after sales matters.
- Support dealers with technical guidance and escalation coordination.
- Participate in customer meetings when technical alignment is required.
- Strengthen customer confidence in Liebherr service capabilities.
Internal Coordination & Continuous Improvement
- Work closely with the Division Head to support aftersales process improvements.
- Share structured field feedback to support product and service enhancements.
- Ensure compliance with reporting, company policies and HSE standards.
- Balance field assignments and office coordination responsibilities.
Competencies
- Diploma or bachelor’s degree in mechanical, electrical, mechatronics, control engineering, or related engineering/technical discipline.
- 5–8 years of hands on experience in industrial plants, construction equipment, or heavy equipment service.
- Experience with concrete batching plants or similar process equipment is an advantage.
- Strong electrical and automation troubleshooting competence is required.
- English written/spoken fluently.
- Willing to work overtime as well as on weekends or on call duty.
- Basic knowledge of MS Office.
- Team player.
Our Offer
- Opportunity to work with an industry leading manufacturer.
- Dynamic hybrid regional role.
- Competitive salary and benefits.
- Ongoing technical training and development.
- Exposure to advanced concrete technology and automation systems.
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