Service Engineer

Handle all service activities to ensure the installation and operation of water/waste water treatment machines and plants. This includes installing, commissioning, repair and reconditioning, inspections of RO Systems/STPs/ETPS etc. and attending to client Service Maintenance Contracts.

This role will interface directly with Customers, Sales and Technical Support team in an effort to manage and resolve various issues and concerns regarding product performance and service improvements.

Site visits are carried out on a specific call out basis, or as part of a Service Contract. In both cases the following duties are undertaken after checking the terms of the client’s maintenance contract with Gradiant :

Liaise with clients prior to visit to understand any problems or client complaints.

Organize scheduled site visits.

Organize site visits including resources such as tools, spares, consumables and manpower to complete the site tasks.

Ensure functionality of each equipment’s and system operation.

Investigate and diagnose faults with plant and equipment.

Estimate and communicate repair time.

Complete repairs and equipment calibration as required.

Ensure compliance to HSE and documentation.

Conduct site inspection based on sales call and prepare through inspections reports including recommendation & parts list.

Liaising with engineering team for any design change.

Keep in touch with regular client and Establish customer relationship.

Determine and communicate to the client, the fault diagnosis and remedial repair work necessary.

Install, troubleshoot and commissioning of Gradiant’s water maker system at sites (including on vessels , offshore & high risk countries ).

Plan and organize site visits and installation activities.

Completion of installation and commissioning within budget and planned time frames.

Provide technical support by identifying technical problems and determine corrective actions in own area of expertise via installation and commissioning.

Provide technical training to client to ensure smooth operation on systems.

Ensure compliance to Gradiant and client’s HSE policies and requirements.

Look for business opportunity during site execution.

Liaise with clients where necessary to enhance the relationship and build confidence in the products and services provided by the Company.

Ensure the highest standards in terms of customer service.

Ensure adherence to the service schedules agreed with the Service manager

Ensure the highest quality levels are attained and maintained with respect to materials used and level of workmanship.

Assist with commissioning and trouble shooting both locally and overseas.

Complete all required documentation and work as per the integrated management system.

Any other duties as may be agreed from time to time with the Service In-Charge and Production Manager.

Identify suggestions for product and quality improvement and provide recommendations to improve operations and customer service.

Determine and develop effective service applications, equipment, methods and new service offerings to respond to customer requirements cost effectively.

Investigate customer needs through professional and technical consulting and specialist assistance.

Manage and maintain customer relationships and follow up on customer feedback to achieve high level of customer satisfaction.

Identify new sales opportunities and conduct specialist support and advisory service for sales team.

Works in direct contact with the customer in potentially challenging or problematic scenarios.

When on mission will be responsible to provide leadership and supervision to the team, comply to HSE norms as per site requirements.

The incumbent may be required to work in confined spaces and on ships and rigs.

May require travel to customer/remote/moderate risk countries sites to complete tasks.

May use handheld tools and specialised equipment as required.