Service Enablement Program manager EMEA (72123)

Program Strategy & Planning • Define and structure program objectives, scope, and success criteria aligned to EMEA Services goals • Develop program roadmaps, timelines, and milestones across multiple workstreams • Translate services operations gaps into structured initiatives • Ensure alignment between strategic priorities and execution

Program Governance & Delivery • Lead execution of cross-functional programs in alignment with OpEx pillars • Establish governance frameworks, processes, and reporting structures • Monitor progress, manage risks, dependencies, and escalations • Ensure delivery on time, on budget, within scope and aligned across functions

Cross-Functional Coordination • Coordinate across functions (operations, finance, IT, commercial, etc.) to ensure aligned execution • Manage interdependencies and integration across pillars to maximize program effectiveness • Facilitate decision-making and ensure clear communication across stakeholders

Business Value & Performance Management • Track and measure program performance and business outcomes • Ensure initiatives deliver tangible value (cost savings, revenue growth, efficiency gains) • Establish and monitor KPIs and dashboards • Drive continuous improvement and course correction as needed

Performance & Impact Measurement • Define and track KPIs such as adoption rates, time-to-productivity and improvement in delivery Performance KPIs • Provide clear executive-level reporting on impact

Stakeholder & Executive Management • Engage and influence senior stakeholders and leadership teams • Provide regular program updates, insights, and executive reporting • Facilitate alignment on priorities, trade-offs, and decisions • Act as the primary point of contact for program governance

Change Management & Adoption • Drive organizational change associated with program initiatives • Ensure successful adoption of new processes, tools, or business models • Support communication, training, and stakeholder engagement activities

Competitive benefits package

Challenging projects in dynamic collaborative team

Learning & Development - We invest in our employees for the long term – not just with salary and benefits, but with ongoing learning and development opportunities made available through Eaton University

Wellness - Wellness at Eaton is more than a program, it’s about changing the environment by offering

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